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International Shippers Click here!

To Ship an Item to Us for Repair

Return Shipping Back to You

Please prepare a written description of the problem or service required. Include your name, telephone numbers and/or fax number, email address, and return shipping address. If applicable, please include film samples to help us further diagnose the problem.

Put the item(s) in a plastic bag with the paperwork. Choose a box that will allow for at least two inches of packing material on all sides of the item being shipped. Slightly overstuff the box with packing material before sealing it. The idea is to compress the packing material so that when you shake the box the item being shipped can’t migrate from the center to the edge of the box and subsequently be damaged by impact.

Ship item insured, by the carrier of your choice: UPS, FedEx, etc. It is well worth paying a little extra to add “tracking” to the shipping method.

Once your equipment arrives we will contact you with our estimate. There is no obligation, other than the cost of return shipping, should you decide not to proceed with the repair.

Our usual shipping method is UPS ground. Of course overnight, two-day and three-day select shipping is also available to most addresses in the continental United States. All items are carefully packaged and fully insured. Shipping prices include handling and insurance. Customers that supply us with an email address will be notified and supplied with the tracking number the day the shipment leaves our facility

UPS logo

click to visit the UPS web site

FedEx logo

click to visit the FedEx web site

Discover, Visa and MasterCard accepted

Discover, Visa, and MasterCard accepted

Ship to:

7064 W. Main Street
Niles, IL  60714

Telephone (847) 470-3350
Fax (847) 470-3350

Quicktip: Before pulling the dark slide, take a quick glance at the lens to make sure you haven’t left the shutter open.
The Care and Feeding of Your ARCA-SWISS Monoball head
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