Frequently Asked Questions


Do you repair point and shoot / digital cameras?

We do not repair any digital or point and shoot cameras. The only digital service we offer is DSLR
sensor cleaning. 

How much does an estimate cost?

Our estimates are free! The estimate includes only the cost of the repair, parts and return shipping.
If you decline the estimate you are responsible for return shipping.


How much will my repair cost?

It depends on the extent of the repairs needed to return your equipment to good working order.
Sometimes we can provide a ball park estimate but ultimately cannot determine the final cost until
it has been evaluated in person.

I submitted a repair form but have not heard back from you.

You will need to send in your equipment for a formal in-person evaluation. We cannot determine the repairs without seeing your equipment.


How do I send my equipment to you?

Please fill out a repair form and include it with your equipment. If you're unable to print the form please include a note and or business card that includes your email, phone number, and shipping address. Put the item(s) in a plastic bag with your name, e-mail address and phone number. Choose a box that will allow for at least two inches of packing material on all sides. Use bubble wrap, packaged air, anything that will cushion all sides. Slightly over-stuff the box with packing material before sealing it. The idea is to compress the packing material so that when you shake the box the item can’t migrate from the center to the edges of the box and risk potential impact damage.
We strongly recommend insuring your item(s) by the carrier of your choice, it is well worth the extra amount for a sound peace of mind. Once your equipment arrives in the shop we will send you a confirmation email.


I'm filling out the form and I can't locate the serial number / didn't write it down.

We will record the serial numbers of your equipment on your official estimate.
NOTE: Arca-Swiss products do not have serial numbers


Where do I send my equipment?

Precision Camera Works
ATTN: Bob Watkins
4835 W Main St
Skokie, IL 60077


I still have film in my camera. What should I do?

If you have film in your camera(s) and are unable to take out the roll prior to sending in your equipment, please indicate so on your repair form /  paperwork! Our evaluation includes opening the back of the camera(s) and we would hate to exposure your roll. We will remove the roll in a changing bag and make note of the last frame.


Once I receive / approve my estimate how long will the repair take?

Most repairs vary depending on the work required to return the equipment to good working order.
If you have a specific date* you would need your equipment by please let us know. Once the work has
been completed we will email you an invoice that includes payment details. We will email a tracking
number once it goes out.

*Rush charges may apply


What are my return shipping options?

DOMESTIC SHIPMENTS: UPS Ground, USPS Priority

INTERNATIONAL SHIPMENTS: USPS Priority International

Our usual shipping method is UPS Ground or USPS Priority. Overnight, 2-day and 3-day select shipping is also available to most addresses in the continental United States. All items are carefully packaged and insured unless otherwise specified. Shipping prices include handling and insurance. If you would like to provide a label or another shipping method please let us know and we will be happy to accommodate.


What payment methods do you accept?

We accept most major credit cards (Visa, Master Card, Discover, AMEX, etc) PayPal, check, etc.
 

My question isn't listed.

Please feel free to give us a call at 847-470-3350 or  email us at help@precisioncameraworks.com
if you do not see your question listed! Inquiries will be answered within 24 hours.